Terms & Conditions

Shubham Ghosh (trading as Okiorlabs) provides AI‑driven sales, appointment‑setting, and lead generation services. By accessing our website, using our AI avatars, or engaging our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using any of our services, you confirm that you have read, understood, and accept these Terms in full. If you do not agree, you must not use our services. We reserve the right to update these Terms at any time; your continued use constitutes acceptance of the updated version.

2. Services Provided

Okiorlabs offers AI‑powered growth systems, including but not limited to:

• 24/7 AI avatar engagement and instant reply systems.
• Lead qualification, nurturing, and automated follow‑up sequences.
• Appointment booking and sales pipeline automation.
• Organic content strategy and social account management.
• Done‑for‑you lead generation and revenue growth solutions.

All services are provided “as is” and we aim to deliver the highest quality, but we do not guarantee specific results or revenue outcomes.

3. User Obligations

You agree to provide accurate and complete information when using our services. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You must not:

• Use our services for any unlawful or prohibited purpose.
• Attempt to reverse‑engineer, copy, or misuse our AI systems or proprietary technology.
• Interfere with the security or performance of our platforms.
• Share access credentials or resell our services without explicit written consent.

4. Intellectual Property

All content, software, AI models, branding, and materials provided by Okiorlabs are the exclusive property of Shubham Ghosh / Okiorlabs. You are granted a limited, non‑transferable license to use our services for your internal business purposes. You may not copy, modify, distribute, or create derivative works without prior written permission.

5. Fees & Payment

Fees for our services are outlined in your specific agreement or proposal. All payments are due in accordance with the agreed schedule. Late payments may incur interest or suspension of services. We use third‑party payment processors, and you agree to their terms as well.

6. Cancellation & Refunds

You may cancel your subscription or service with written notice as per your agreement. Refunds are handled on a case‑by‑case basis and are subject to our Refund Policy. We do not offer refunds for services already rendered or for setup fees, unless otherwise required by law.

7. Limitation of Liability

To the maximum extent permitted by law, Okiorlabs and Shubham Ghosh shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our services. Our total liability shall not exceed the total fees paid by you in the six (6) months preceding the claim.

8. No Warranty

Our services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that our services will be uninterrupted, error‑free, or secure.

9. Indemnification

You agree to indemnify and hold harmless Okiorlabs, Shubham Ghosh, and our affiliates, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third‑party rights.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts located in Kolkata, West Bengal, India.

11. Data Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described therein.

12. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

• Shubham Ghosh – Owner, Okiorlabs
• 📧 dev.shubham.ghosh@gmail.com